A customer will earn a 2% cashback reward in the form of points for every purchase of Maison Berger products.
Each point is equivalent to PHP 1.00 (1 POINT = PHP 1.00)
Example: PHP 1,995.00 purchase worth in a single-receipt transaction = 39.90 points = PHP 39.90 cashback
EARNING OF POINTS
A customer will start earning points for every transaction.
Valid to all kinds of merchandise: Regular, Discounted, Bundle Promo and Marked down
Points will be valid for 2 years (based on the year purchase was made) unless program will be terminated. All accumulated points will still have 90 calendar day grace period after the official public notice of point expiry or termination.
Example: All purchase on year 2020 will expire by March 31, 2022.
A customer will redeem points through www.maisonbergerph.com
Customer may choose from all available items for redemption including discounted items, bundled item, and marked down items.
No minimum points required to avail of redemption.
Customer will have the option to redeem points in partial on in full.
Below is the step by step guidelines on how points are redeemed
✓ Customer sees the redemption action found in the online store.
✓ Customer clicks redemption and enters mobile number.
✓ Customer is given OTP via SMS; enters OTP.
✓ Customer sees current points balance and a field to redeem any # of points they want to.
✓ Customer redeems any # of points within their balance and confirms.
✓ Points are then automatically applied upon checkout as payment.
Once the points have been redeemed, the customer may not refund the points, especially for returned & exchanged items.
ITEM PURCHASE EXCHANGE: POINTS ACQUISITION
For items that are exchanged within 7 days after purchase, the points earned in that specific transaction will automatically be void. New points will be acquired upon tender of the new items exchanged.
POINT REDEMPTION EXCHANGE
For items that are exchanged within 7 days after point redemption, the following shall apply:
✓ Lower value = no points refunded
✓ Higher value = no additional points will be redeemed. Customer will have to pay for any additional value. The cashed-out value will not be eligible for the 2% cashback.
All items returned for exchange shall be subject to quality checking that will take up to 7 working days. Change of mind or preference is not a justifiable cause of return and exchange.
Shipping fees to send the item to our office will initially be paid for by the customer. If the item is proven to be defective, shipping fees will be refunded to the customer.
In the event that customer’s redeemed items or purchase value did not equate to minimum purchase for free shipping. The customer shall shoulder all shipping fees.
Shipping fee is not included for points redemption.
Maison Berger Philippines reserves the right to increase the standard cashback rewards on certain commemorative occasions. These occasions may include but not limited to anniversary months, flash sale promotions, Christmas campaigns and the like.
The management of Maison Berger Philippines reserves the right to revoke, amend or terminate this loyalty program at any time we see fit prior to the notice of the public.
The number of points to be honored as valid and redeemable shall be only be the figures reflected in our system.
All customer information such as mobile numbers, emails and the like will be for the exclusive use of Maison Berger Philippines and for this loyalty rewards only.